Shipping Policy
Effective Date: January 1, 2025 · Last Updated: June 2025
Overview
Healix Medical Supply ships FDA-cleared medical supplies to healthcare facilities, clinics, hospitals, physician offices, and home health agencies throughout the contiguous United States, Alaska, Hawaii, and U.S. territories. We are committed to accurate, timely, and intact delivery of all orders. This policy outlines how we process, package, and ship your orders.
Order Processing Times
All in-stock orders placed before 2:00 PM Eastern Time (ET) on business days (Monday–Friday, excluding federal holidays) are processed and shipped the same day. Orders placed after 2:00 PM ET, on weekends, or on holidays are processed on the next available business day.
Standard orders: Processed within 1 business day of order confirmation.
Large or pallet orders: May require 1–2 additional business days for warehouse staging and freight scheduling.
Backordered items: You will be notified by email with an estimated ship date. Backorders do not delay in-stock items on the same order - they ship separately at no additional shipping charge.
Shipping Methods & Delivery Timelines
We ship via UPS, FedEx, and LTL freight carriers depending on order size and destination. Estimated delivery times are business days from the date of shipment and do not include weekends or holidays.
| Method | Estimated Delivery | Best For |
|---|---|---|
| Standard Ground | 3–5 business days | Most orders in the contiguous US |
| Expedited (2-Day) | 2 business days | Urgent clinical restocking needs |
| Overnight | Next business day | Critical supply emergencies |
| LTL Freight | 3–7 business days | Pallet and high-volume orders |
| Alaska & Hawaii | 5–8 business days | Additional carrier surcharges apply |
* Delivery timelines are estimates and not guarantees. Carrier delays due to weather, natural disasters, or peak periods are outside our control.
Shipping Costs
Shipping rates are calculated at checkout based on the total order weight, dimensions, and destination ZIP code. The following guidelines apply:
Free standard shipping: On all qualifying orders over $250 shipped within the contiguous United States.
Flat-rate ground: For orders under $250, a flat-rate ground shipping fee applies, calculated at checkout.
Expedited & overnight: Actual carrier rates apply. Displayed at checkout before payment.
Freight orders: LTL freight rates are quoted separately. Contact us at (888) 585-6510 for a freight quote on orders exceeding 150 lbs or requiring pallet shipping.
Hazardous materials: Some products (certain chemicals, aerosols, and batteries) may incur a hazmat surcharge per carrier regulations.
Institutional & Facility Accounts
Healthcare facilities, hospital systems, and group purchasing organizations (GPOs) operating on approved net-30 or net-60 terms are eligible for scheduled delivery programs, standing orders, and consolidated invoicing. Freight included on all standing orders above minimum thresholds. Contact our facility accounts team at (888) 585-6510 to establish an institutional account.
Packaging & Sterile Integrity
All sterile products are shipped in manufacturer-sealed packaging with no repackaging that could compromise sterile barriers. We comply with ASTM F2097 guidelines for the selection and use of flexible packaging for medical devices. Products shipped in climate-sensitive categories (certain latex, gel-based, or temperature-sensitive products) are packed with appropriate insulation and cold packs as required.
Do not accept deliveries with visibly damaged outer cartons if there is reason to believe the interior sterile packaging may be compromised. Note the damage on the carrier's delivery receipt and contact us within 24 hours of delivery at orders@healixmedicalsupply.com.
Order Tracking
A shipping confirmation email with a carrier tracking number is sent automatically when your order ships. Tracking is available via UPS.com or FedEx.com using the provided tracking number. For freight shipments, a pro number and carrier contact are provided upon dispatch. If you have not received a tracking notification within 1 business day of your expected ship date, contact us at orders@healixmedicalsupply.com or call (888) 585-6510.
Damaged, Defective, or Missing Items
Healix Medical Supply stands behind every shipment. If your order arrives damaged, defective, or with missing items, we will make it right at no cost to you.
Inspect all deliveries at time of receipt and note any visible damage on the carrier's proof of delivery.
Report damaged or defective items within 5 business days of delivery by emailing orders@healixmedicalsupply.com with your order number, a description of the issue, and photos where applicable.
Missing items must be reported within 3 business days of the delivery confirmation date.
We will arrange replacement shipment or issue a credit at our discretion.
Questions About Your Shipment?
Our order support team is available Monday–Friday, 8am–6pm ET.